FREQUENTLY ASKED QUESTIONS

The squeaky floor repair process is made up of two steps: the ‘Assessment’ and the ‘Repair Project’.

Visit 1, Assessment (roughly 2 hours): During the first visit our expert will conduct a comprehensive assessment. Because every floor is unique, it is important to put together a detailed diagnosis that reflects your floor’s exact situation. This will enable the crew to apply the exact process required for your situation.

Visit 2, Repair Project (between 1 and 3 visits): Employing the exact prescription created during the assessment, the crew works with precision and care to eliminate the squeaks in your floor. This attention to detail will require the necessary time. We suggest requesting a more accurate time estimate during the assessment.

Our process and technology will guarantee a significant and measurable difference in sound. We guarantee that most of the squeaking will disappear and the remainder will be significantly quieter. We will not rest until the floor’s volume is no longer intrusive or disruptive to you.

As confident as we are in our process, we have to be careful with statements that claim “perfect” results. We hope that our clients’ testimonials will give you further confidence in our results. Find them here.

The Assessment process is arguably as important as the repair project itself. Our know-how, specialized equipment and years of experience with squeaky floors, stairs and internal floor structures are employed to help identify exactly the cause of the squeaks in your particular floor. Watch this video to find out more.

It’s worth noting that the assessment price is included in the project price. However, when a client is only interested in an assessment of their floor, we charge for our expert’s time.

The squeak fix is a permanent solution to the squeaky areas that our process is applied to, and should outlast the floor itself.

We warranty the agreed upon squeaky areas for a full year. We also offer an extended warranty for up to five years at a yearly fee. Please ask about it during the Assessment.

Our process does not however, prevent new squeaks from forming in the vicinity of the fixed area. It is worth mentioning though, that from our experience, fixing one area of the floor does help prevent nearby squeaks from forming.

If any of the following situations apply to you, Silent Floor Solutions is the best answer for your floor:

• You have heritage floors, or have floors with sentimental value
• Your floor is brand new, it squeaks, and it makes no sense to replace it
• Your house value is not as high as it could be, because a few spots of the floor squeak loudly
• Your lifestyle cannot accommodate major renovations, you need a quick and clean solution
• Allergies or health reasons do not allow you to renovate and raise dust
• For environmental reasons, you know that replacing your floor will create too much waste and will require a lot of new resources
• Noise is coming from a specific patch of floor, and is bothering you
• All previous attempts to silence your floor have not lasted

We ask that the decision makers of the household are present during the Assessment. We also ask that there is as little noise as possible during the Assessment process, in order to assure best results.

Before the Repair Project the client should clear the floor surface of loose items as well as furniture that obstruct the floor surface. We also appreciate a clear path to the area of work.

Part of our process involves drilling tiny holes directly through the surface of the floor. These tiny holes are filled with matching filler at the end of the project. On wood, it’s nearly impossible to notice the result of the work done, while on carpet it is completely invisible. During the consultation we will reassure you of the final surface appearance.

No. All work will be done with existing structure and existing flooring, none of which will be removed or replaced.